This is part 2 of a series on Way to Health's involvement in helping address the pandemic. This post focuses on the design and launch of the Community Vaccine Clinics project. Black Americans are at a greater risk of contracting COVID-19 and twice as likely to be hospitalized. They are also under-vaccinated compared to other groups. There was an intentional effort at Penn Medicine to set up community vaccination clinics in partnership with local community and faith based organizations to try and vaccinate this vulnerable population. Led by Dr. Kathleen Lee and supported on the backend by Way to Health, the effort has so-far managed to vaccinate 3000+ individuals over three 1 day clinics. The aggregate NPS across all three clinics is 94!
Equity isn’t hard, but it does take intentional work to overcome the inequitable inertia of the status quo.-- Dr. Eugenia South
Black Americans are at greater risk of contracting COVID-19, and twice as likely to become hospitalized with COVID than their white counterparts. Thus far, they are also statistically under-vaccinated for COVID-19, largely due to both difficulty in accessing the shots and an underlying mistrust of the larger health care industry. Mercy Catholic, nearby at 54th and Cedar, has been treating people in this neighborhood for over a century. We partnered with them to put together our first off-site mass vaccination event, which was preceded by outreach and education programs to convince neighbors that it would be safe. As Kat Lee says in this NPR article, “We set forth on creating a clinic that would promote accessibility while using novel principles of no/low tech to ensure we would provide an environment in a day when anyone and everyone would have access to it, and use this concept to inform additional clinics.” The effort was dubbed the Vaccine Collaborative and you can follow more about this project on Twitter under the #VaccineCollaborative hashtag.
It takes a village to raise a child-- African proverb
There were a lot of stakeholders and teams that had to be pulled together to make this work. Here are some (not all) of the decisions that were made to make this project a reality.
The clinic ran smoothly with some hiccups as with anything run for the very first time. Those were addressed quickly and we now knew what to do the next time around. Kudos to Neda Khan who led the entire effort from a W2H perspective with a huge amount of support from Michael Kopinsky. Lauren Hahn from the CDH group within CHCI did incredible work defining the language and flow of SMS and IVR and much more.
The clinic was a success with zero lines and received a Net Promoter Score (NPS) of 90 with 300 respondents. And as with anything else, the reward for a job well done is another job.
I had the privilege of being able to volunteer at this clinic. My responsibility, along with Davis Herman was to help Neda Khan manage the flow of people who showed up without an appointment or had issues setting up their appointment. It was an extraordinary experience. We managed to sign up and get 110 additional walk-ins vaccinated when others canceled their appointments.
As before, there were no lines and NPS still remained at around 90 with over 500 cumulative respondents.
It was also validating to see this note in the Philadelphia Inquirer (Letters to the Editor) and the accompanying photo. Thanks to Penn Medicine’s CMO, P.J. Brennan (no relation to the author of that letter!!) for clipping, copying and sharing that with all of us.