Frequently asked questions

Patient Communication

Communication with patients and / or study participants is key to engaging them in their health. You can choose from a variety of communication techniques or combine them in interesting ways tailored to a patient's behavior.

Yes. We support full bi-directional SMS based messaging.
We support SMS, MMS (image / picture) and IVR (interactive voice recording).
We support SMS, MMS, IVR, email and surveys.

Behavioral Economics

Way to Health's patient engagement strategies are at the cutting edge of behavioral science, and have been proved effective through years of rigorous research studies.

We provide the full gamut of behavioral economics tools. Some of the tools available include direct incentive payouts, gain-framed or loss-framed incentive payouts, a lottery function that uses randomly selected numbers and automatically credits participants with matching numbers, and manual transactions.
Yes. We manage and support the full lifecyle including check or debit card payments.

Device Integration

Way to Health integrates with a number of devices to collect data from your patients.

Way to Health connects with a variety of biometric devices for streamlined automated hovering. Current device integrations track physical activity, heart rate, blood pressure, blood glucose, medication adherence, sleep, and weight. See this link for a current list of devices integrated into the Way To Health platform. More devices are being added continually.
Whether we can integrate your device is determined by the vendor’s application programming interface (API) specifications. Please contact the Way to Health team for further information.
Data is transmitted securely to Way to Health through a web application programming interface (API) ideally. Other modes include direct CSV uploads.

Randomized Controlled Trials

Way to Health is built to accomodate the needs of small pilot studies, large research studies, or clinical roll-outs.

The total number of Research Coordinators needed is project-based. Most studies require 1-2 Research Coordinators to manage; however, if your study is enrolling participants in person it may require additional staff. The Way to Health team will provide guidance in determining the appropriate number of Research Coordinators for your project.
Yes. Way to Health is mobile friendly. Study enrollment can be performed on a tablet, smartphone or computer with an active internet connection. Way to Health is compatible with Internet Explorer 11+, Firefox, Safari and Google Chrome. A mobile app is coming shortly as well.
Way to Health has three standard forms of randomization: basic randomization, blocked randomization and blocked randomization with stratification. For clinical programs that don’t intend to randomize participants, we also support manually or automatically assigning patients to specific interventions.


The Way to Health implementation team is your partner in setting up the Way to Health program to engage your patients or study participants.

Typical implementation times range from 1 week to 30 days, depending on the project. Studies that do not require additional functionality require less time to build than a project requiring new functionality.
It depends on a number of variables, including the number of participants, the duration of the study and if any development work is required. Please contact us for more information.

Rules Engine

Way to Health includes a powerful rules engine allowing data collection and patient communication to be configured in a flexible way by our researchers or implementation team.

This is a self-service capability with a user interface to allow you to quickly create new rules. We are happy to help guide you through the process of setting up and testing rules.